IT has long been thought of as a technology that will get you out of the house, but the reality is that it can be used to deliver amazing results for the whole organisation.
In a survey conducted by research company Ipsos MORI, IT cleaning solutions accounted for 16% of IT spending, while healthcare IT solutions accounted to 18%.
These two trends will become more apparent over the coming years as the pace of IT transformation continues.
There is a growing sense of urgency for IT cleaning and automation to become an integral part of IT as IT organisations strive to meet customer needs and deliver their business goals.
The trends have the potential to transform how organisations manage and deliver IT.
“We’ve seen an increasing number of IT organisations investing in automation, and it’s becoming more common for companies to look at their IT environment as a whole and understand that it is a whole company,” said Mr Kavita Krishnan, senior director at Ipsos.
“With automation and IT being increasingly integrated in a business process, IT should be able to deliver better performance, faster response times, and better outcomes.”
It’s about the quality of the IT infrastructureThe quality of IT infrastructure is key to IT performance.
It includes network, storage, applications, and software, says Mr Krishnan.
“When we look at the quality and performance of the infrastructure, it’s not about what the IT staff can do, it is about what is happening on the other side of the machine,” he said.
There are a range of factors that can influence how quickly a server is being serviced, whether a customer needs an upgrade, and what kind of IT solutions the organisation needs.
While the IT department may be busy, other departments can be performing tasks at a quicker pace.
“It’s not just about the number of people on the site,” Mr Krishnans said.
“The more efficient the IT service, the more people on site and the less downtime, the better the service.”
In order to make IT clean, IT staff must be given the ability to take control and take over tasks from other parts of the organisation, according to Mr Krishnas.
“They have to be able, by using tools and processes, to do what they need to do to deliver the right result.”
“They are not just there to perform tasks,” he added.
“These are the people who are doing the work and the IT people are not.
That’s what makes them really valuable.”
How to make it easier for IT to manage IT processesIt is important to make the process as smooth as possible for IT staff to complete their work.
It is common for IT managers to set a time limit for IT tasks, for example, and this is where automation comes in.
“In IT, it takes a lot of time to get a job done,” said Ms Krishnan from Ipsos, “but in healthcare IT, IT has become so much faster that there is no reason to keep IT on for hours at a time.”
Ms Krishnan said that while IT teams are working on automation, they need time to assess the needs of the team.
“You need to be aware that there’s always a possibility that someone will come in to work, do a task, and then they won’t be able get back to you until they’re ready to come back in,” she said.
“If you want to be sure that you have someone on site when it’s needed, then it’s essential to have a clear timeline.
If there is a risk of someone not being available, it can make it more difficult to work effectively.”
Automation can also be used for things that can be automated, such as a doctor’s appointment.
“In healthcare IT they are getting in and out of their workstation very quickly.
In healthcare IT there’s no such thing as a full-time doctor,” said Mrs Krishnan of Ipsos; “they are constantly switching from one machine to another.”
A better IT environment is essential in order for IT departments to deliver high-quality IT, says Ms Krishnany.
“There is no one solution that is perfect.
It takes time and patience and focus.
IT departments need to find ways to work in a more collaborative way.”
If you or anyone you know needs help with IT cleaning or automation, contact Ipsos Online.