It’s time to start thinking about your IT services needs, especially when it comes to IT support, said Jeff Siegel, vice president of strategic partnerships at the software development consultancy Siegel & Ericson.
While Siegel is more of a support-focused person, he said he would not discount IT services like software development, architecture and design, as those are the areas where a lot of companies excel.
In fact, Siegel said companies with solid IT support are more likely to get high return on investment.
“That’s a great way to build your customer base, to get people to come back and say, ‘I like what I see,'” he said.
Siegel also noted that IT services companies can be more flexible in the way they respond to customers, and it can help that they’re in a market that is constantly evolving.
“The more services you offer, the more opportunities you’re going to have for customer engagement,” Siegel added.
Semiconductor maker Nvidia also offers an extensive IT suite, including cloud services and analytics, and also provides support via its public APIs.
“There are a lot more ways to do this, but it is a key element of our overall strategy,” said CEO Jen-Hsun Huang, who also runs Nvidia’s cloud computing efforts.
“I’m excited about being able to offer cloud services, analytics and more, and I look forward to being able do this in a way that makes the most sense for customers.”
So what should you do when your company needs support?
For example, what are some of the best IT services to use?
Siegel suggests looking for a provider that offers enterprise-grade support, and can handle complex problems with ease.
“You should look for a company that has a lot to offer customers,” Sauer said.
If you’re looking for help with an enterprise-level problem, “then look at companies that have really deep experience with IT,” he added.
For example: “If you’re dealing with the infrastructure and the business side of things, look for an entity that can help you deal with the software side of it.”
That said, Sauer also advises that you might want to avoid using an IT service if you have other IT services responsibilities, or if you need to get your company online more quickly.
For instance, if you’re working on a product that needs to run on a virtual machine, you may want to use VMware Fusion or ESXi.
“It’s important to note that when you get an answer from the customer about what the support plan is, that’s what the customer will end up with,” Sikel said.
“So if you do end up using a service that’s not a true enterprise-standard support plan, you’re missing out on an opportunity to really get the most out of your IT support.”
If your IT service provider offers support via a web portal, look into an enterprise hosting service, Sikels said.
There are many options for hosting companies to use, including AWS, Rackspace, Microsoft Azure, and Google Apps.
If a provider offers a virtual network, you can use virtual private networks to connect to a network or to the cloud.
If it offers cloud-based virtualization, it can offer a virtual private cloud.
It can also provide virtual desktops.
“If it’s a desktop provider, you should look into them,” Sikes said.
You should also consider how much support the provider provides, Sikes added.
“As a service provider, it’s important that you do a good job, but if you don’t, you’ll never get the full value out of a service.”
For instance: If your company’s IT service plan doesn’t include a lot, consider looking for one that does.
“A lot of services out there, like VMware Fusion, are a bit more limited in the scope of what they offer,” Sinker said.
And some providers don’t offer a lot support at all, he added, while others offer very little.
“But if you get a lot from one provider, then you should be very satisfied.”
Siegel recommends looking for companies that provide a good suite of support.
“They should have an ability to help with everything from troubleshooting to support issues, from issues related to data loss, to issues related with network connectivity, to any of those,” Skelner said.
For a full list of the top IT services, check out the full list on the IT services website.
In the meantime, you might consider contacting the company directly to find out how you can get help.
“For us, it depends on how long the issue is going on, how much money is involved,” Huang said.
As for the future, Huang said the cloud is the future and that “things are evolving.”
“I think the cloud will be the future for us, but we’re going in the right direction,” he said, adding that the cloud services offerings are now