Posted by: The Hindu I’m in a unique position to be able to offer my expertise on these topics, given that I have a very good relationship with the company.
It was not an easy decision, but I was able to work closely with the team and offer my views on this issue.
In the past few months, Dell has been facing criticism from a number of quarters, particularly regarding the lack of a complete inventory for the refurbished systems that have been purchased over the last few years.
Dell had started a campaign to help the affected customers reclaim their systems.
However, there has been little transparency and, despite a number positive steps taken, there is still much work to be done.
The new Dell R710, for example, is due to arrive in India in December, but the company has only a handful of samples and has only one working unit.
In this scenario, many customers would be faced with paying a premium for a system that they might not be able afford to purchase at full retail price.
As a Dell customer, I was not prepared for such a steep price hike.
While I am not in a position to purchase the new Dell machines, I know that there are many who would be willing to shell out an extra few hundred rupees for a refurbished system that is a bit more in-line with their budget.
For the most part, I am satisfied with the quality of Dell products, and I’m not going to get the same results from the refurbishments as others.
I’m also not willing to buy new hardware from Dell when the company doesn’t have the same inventory to offer.
As I have explained in my previous blog, the refurbishment program is designed to be a last resort for customers who are looking to purchase their systems at full price.
This policy is in line with Dell’s overall goal to improve customer service and to create an ecosystem where consumers can buy at full cost, regardless of whether they are in a market that has a high penetration of Dell hardware or a market where it has fallen below the margins.
While the R710 is the first of Dell’s products to be refurbished, the company is already seeing some success in other areas of its business.
The company has been building out its IT infrastructure, and has also begun to upgrade its cloud offerings, making the need for the replacement of the old hardware less of an issue.